Capitec Bank: Customer Service Agents

Job Description

Role Purpose Capitec bank teller job to assist customers and coordinate branch flow through efficient queue operation, provide excellent customer service by assisting customers at ATM and performing transactions on any remote or self-service channel. To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels. Position: Bank Better Champion Job level: Junior / Entry level Job Experience: Minimum: No experience required but individual needs to hold a Grade 12 National Certificate Advantageous: At least 1 year’s client service experience within a retail/ financial/ banking environment Required Qualifications:
  • Grade 12 National Certificate / Vocational
Knowledge
  • Basic calculations
  • Knowledge of Capitec Bank products and business processes (internal)
Skills
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Problem solving skills
  • Attention to Detail
Competencies
  • Adhering to Principles and Values
  • Relating and Networking
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
Additional Information
  • Clear criminal and credit record
  • Must have access to transport (personal/public)
  • Flexible and mobile across regions is an advantage
  • Must meet the minimum requirements on psychometric assessments
  • Must have fingerprints which are detectable/recognizable on Capitec Bank’s internal electronic banking system
Location: Various Locations HOPE THE ABOVE INFORMATION WAS H